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PRIVACY POLICY
Last Updated: 01-01-2026
- Introduction
Chevron Sea Shipping Co. L.L.C (“Company”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chevron-shipping.com/ or use our logistics, freight forwarding, and relocation services.
We operate in accordance with the laws of the United Arab Emirates, specifically Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL). By using our services, you consent to the data practices described in this policy.
- Information We Collect
To provide efficient shipping and relocation services, we collect various types of personal data:
Personal Identification: Name, phone number, email address, physical address (collection and delivery locations), and Emirates ID/Passport copies (mandatory for Customs clearance).
Shipment Details: Information regarding the contents of your cargo, declared value, and insurance details.
Payment Information: Billing address, credit card numbers, or bank account details (processed securely via third-party payment gateways).
Technical Data: IP address, browser type, and device information when you use our online tracking or booking systems.
- Purpose of Processing
We process your personal data for the following lawful purposes:
Service Fulfillment: To pick up, transport, and deliver your goods via air, sea, or land.
Regulatory Compliance: To file necessary declarations with Dubai Customs, port authorities, and international border agencies.
Customer Support: To provide tracking updates, quotes, and respond to inquiries.
Communication: To send you administrative information, invoices, and updates about our terms.
Marketing (Optional): To send you promotional offers, only if you have explicitly opted in to receive them.
- Sharing Your Information
We do not sell your personal data. However, as a global logistics provider, we must share data with specific third parties to fulfill our service:
Government Authorities: We are legally required to share shipment and personal data with Customs Authorities (in UAE and destination countries), Port Authorities, and Security Agencies for clearance and inspection.
Service Partners: Airlines, shipping lines, trucking companies, and local delivery agents in the destination country who assist in the transport of your goods.
Professional Advisors: Auditors, lawyers, and insurers for legal and safety compliance.
- International Data Transfers (Cross-Border)
Due to the nature of our business (International Shipping & Relocation), your personal data must be transferred to countries outside the UAE to reach the shipment’s final destination.
Acknowledgement: By booking a shipment with us, you acknowledge and agree that your data will be transferred to the destination country, which may have different data protection laws than the UAE.
Safeguards: We take all reasonable steps to ensure our international partners treat your data securely and in accordance with this policy.
- Your Rights (UAE PDPL)
Under the UAE Personal Data Protection Law, you have the following rights:
Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request corrections to accurate or incomplete data.
Right to Erasure: You may request the deletion of your data (“Right to be Forgotten”), provided we are not required to retain it for legal or customs record-keeping purposes.
Right to Restrict Processing: You may object to the processing of your data for marketing purposes.
Right to Withdraw Consent: You may withdraw your consent for data processing at any time.
- Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy.
Operational Records: Shipment and customs records are typically retained for a minimum of 5 to 10 years as required by UAE financial and trade regulations.
Marketing Data: Retained until you unsubscribe or withdraw consent.
- Data Security
We have implemented appropriate technical and organizational security measures to protect the security of your personal information, including secure servers, encryption, and access controls within our Dubai offices. - Cookies
Our website uses cookies to enhance user experience and analyze traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of our tracking tools. - Contact Us
If you have questions or comments about this policy, or if you wish to exercise your rights under UAE law, please contact our Data Privacy Officer:
Chevron Sea Shipping Co. L.L.C
Email: info@chevron-shipping.com
Phone: +971 4 2888700
Address: Al Fajer Business Centre Building, Office 210, 2nd Floor, Airport Road, Al Garhoud, Dubai, UAE.